Frequently Given Answers
A place where you get your answers without hassle.
1. What is DigitalSquad and what do you do?
DigitalSquad is a U.S.-based service provider offering affordable, on-site computer and device support—everything from speedups and cleanups to installations and training.
2. Where do you offer your services?
We offer offsite and onsite support across the United States with local reps who can visit your location when needed.
3. Are your services really cheaper than OEMs?
Yes! In many cases, our pricing is more affordable than original equipment manufacturers, without compromising on quality or reliability.
4. Do you offer support for both individuals and businesses?
Absolutely. Whether you're a solo entrepreneur, a small business, or an individual user, we customize our services to suit your needs.
5. How do I get started with DigitalSquad?
You can book a free consultation or schedule a visit from a local rep through our website or by calling (404) 984-2226.
1. What’s included in the enhancement service?
Our service includes monthly speedups, cleanups, pop-up removals, malware removal, and much more to ensure your system runs smoothly.
2. Do you support all kinds of computers?
Yes, we support laptops and desktops of all major brands, including both Windows and Mac systems.
3. Is the $1/day plan really unlimited?
Yes! Our Easy Plan covers unlimited incidents and includes all the premium services for just $1 a day.
4. What if my device is too slow to work?
We specialize in fixing lagging systems. Our enhancements can significantly improve speed, responsiveness, and system health.
5. Can I get support just once without a subscription?
Yes! Our Incidental Plan lets you pay once ($99.99) for a single on-site or off-site enhancement session.
1. How do I know if my device needs diagnosis?
If your computer crashes, freezes, overheats, or shows unusual behavior, it's time for a professional check-up.
2. What happens during a diagnosis session?
We run performance checks, identify root causes, and suggest the best possible fix on the spot.
3. Are parts included in the repair cost?
No. Parts (if needed) are billed separately, but we always provide transparent estimates beforehand.
4. Can you fix hardware issues too?
Yes, we handle a range of hardware repairs, including hard drives, RAM, screens, and internal cleanups.
5. Do I need to visit a service center?
Not at all. We send a local rep to your location to diagnose and repair your device.
1. What kind of setup and installations do you offer?
We help with new computer setups, printer configurations, router installations, and software installations.
2. Can you help me transfer data to my new device?
Absolutely. We handle seamless data transfers during your setup appointment.
3. Do you provide support for router or modem installation?
Yes. We install, configure, and optimize your internet connection using your existing or new hardware.
4. How long does a setup take?
Most installations are completed within 1–2 hours, depending on the complexity of the job.
5. Can I get help installing productivity tools or antivirus?
Yes, we install and configure tools like Microsoft Office, Google Workspace, and antivirus software.
1. Why do I need a clean install?
A clean install removes unnecessary clutter, resolves hidden issues, and gives your device a fresh start.
2. What happens to my data during uninstall or reinstall?
We always back up your data first and confirm what needs to be retained or deleted.
3. Will I need to reinstall everything myself?
No. We handle the entire process and ensure all necessary programs are reinstalled and updated.
4. How often should I do a clean install?
We recommend it once every 12–18 months or when major system issues arise.
5. Can this service fix recurring errors or crashes?
Yes, clean installs often resolve persistent problems that standard fixes can't.
1. How do I know if my computer has malware?
If you're experiencing slowdowns, pop-ups, or unauthorized changes, it's time for a malware check.
2. What types of threats can you remove?
We remove viruses, spyware, ransomware, adware, and rootkits.
3. Will I lose any data during malware removal?
No. We take every precaution to preserve your data while cleaning the system.
4. Do you install protective software afterward?
Yes, we include a free adware blocker and recommend/setup ongoing protection tools.
5. Can you secure my passwords and personal info?
Yes. We offer password vault safety and help you secure sensitive data post-cleanup.
1. Who can benefit from usability training?
Anyone who feels unsure about using their device efficiently—beginners, seniors, or even small business staff.
2. What topics are covered?
From daily tasks and shortcuts to email use, file management, and secure browsing—we tailor sessions to your needs.
3. How are the training sessions conducted?
We visit you in person to ensure a hands-on, practical learning experience.
4. Do you offer group training?
Yes. We offer group sessions for small businesses or family members who want to learn together.
5. Is this included in my plan?
Yes, on-demand training is included in our Easy and Professional Plans.
1. Can you help set up Wi-Fi at home or office?
Yes. We install and optimize routers, boosters, and network devices for better connectivity.
2. What if my internet keeps dropping?
We diagnose network issues and offer reliable fixes—whether it’s a hardware issue or configuration problem.
3. Do you provide cabling or structured network setup?
Yes, for business clients we also offer wired and hybrid solutions based on their needs.
4. Is it secure?
Absolutely. We configure network firewalls, guest access, and encryption for safe browsing and data exchange.
5. How fast can you set up a new network?
Most setups are completed same-day, depending on the scale and equipment.
1. What is included in your Annual Maintenance Contract (AMC)?
We offer scheduled speedups, updates, unlimited repairs, priority support, and more—all for a fixed annual fee.
2. What devices are covered under AMC?
Laptops, desktops, routers, printers, and scanners can all be enrolled.
3. How often do you visit for AMC clients?
We perform routine checks monthly and are available any time issues arise.
4. Can businesses enroll in AMC plans?
Yes, we provide customized AMC packages for small and one-person businesses.
5. Do I get a dedicated rep under AMC?
Yes. You’ll have a 24x7 assigned account manager for instant coordination.
1. Can I cancel a service after booking?
Yes. If canceled 24 hours before the appointment, there are no penalties.
2. Do I get a full refund if I cancel?
Yes, for cancellations made in advance. For late cancellations, a minimal service fee may apply.
3. What if the issue isn’t resolved?
We aim for 100% satisfaction. If you're unhappy with the service, we’ll either fix it again or offer a partial/full refund based on the case.
4. How do I request a refund?
Email us at help@adigitalsquad.com or call (404) 984-2226 to initiate a request.
5. Are refunds available on AMC or Easy Plan?
AMC and subscription plans are refundable only within the first 7 days, if no service has been availed.